Have Questions? We've Got Answers.

Below you'll find answers to the most common questions about Samplify's sampling machines. If you don't see your question here, feel free to contact us directly.

Samplify customer support

General Questions

What is Samplify?

Samplify is a company that creates innovative sampling machines for liquid products (with food sampling solutions coming soon). Our machines allow businesses to dispense precise samples of their products to customers in a hygienic, efficient, and waste-free manner.

What types of businesses use Samplify machines?

Our sampling machines are used by a variety of businesses, including beverage companies, cosmetics brands, food manufacturers, grocery stores, trade show exhibitors, and retail locations. Any business that wants to offer product samples to customers can benefit from our technology.

Do you ship internationally?

Yes, we ship Samplify machines worldwide. International shipping costs and delivery times vary by location. Please contact our sales team for specific information about shipping to your country.

Product Questions

What types of liquids can Samplify machines dispense?

Our machines can handle a wide range of liquids, including beverages (alcoholic and non-alcoholic), oils, lotions, perfumes, and many other liquid products. The dispensing system is designed to work with various viscosities and can be customized for specific liquid requirements.

How precise are the sample quantities?

Samplify machines deliver highly precise samples with an accuracy of ±0.1ml. This precision ensures consistency across all samples and minimizes product waste.

Can I dispense different sized samples with the same machine?

Yes, our Samplify Pro and Custom models allow for programmable sample sizes. You can easily adjust the dispensing volume through the touchscreen interface to offer different sample sizes based on your needs.

When will the food sampling machines be available?

We're currently in the final development stages of our food sampling technology. We expect to launch the Samplify Food system in the first quarter of next year. Join our waitlist on the products page to receive updates about the launch.

Technical Questions

How easy is it to clean and maintain a Samplify machine?

Samplify machines are designed with easy maintenance in mind. The dispensing components that come into contact with products can be quickly removed and cleaned. We provide detailed cleaning instructions and specialized cleaning kits to ensure optimal performance. Regular cleaning takes approximately 5-10 minutes.

What power requirements do Samplify machines have?

Our standard machines operate on 110-240V AC power, making them compatible with electrical systems worldwide. They typically consume between 100-300 watts depending on the model and features.

Do the machines require an internet connection?

While Samplify machines can function independently without an internet connection, connecting them to the internet enables additional features such as remote management, usage analytics, and automatic software updates. The Samplify Pro model includes built-in WiFi and Ethernet connectivity.

How long does installation take?

Installation is straightforward and typically takes 1-2 hours. For the standard models, we provide detailed setup instructions. For custom installations or the Pro model, we offer professional installation services to ensure everything is set up correctly.

Purchase and Support

What is the warranty period for Samplify machines?

All Samplify machines come with a standard 2-year warranty covering manufacturing defects and normal wear and tear. Extended warranty options are available for purchase. Please refer to our warranty documentation for full details.

Do you offer leasing options?

Yes, we offer flexible leasing options for businesses that prefer not to make a full purchase. Leasing terms typically range from 12 to 36 months. Contact our sales team for current leasing rates and options.

What kind of support do you provide after purchase?

We provide comprehensive support including phone and email technical assistance, online resources, and on-site service when necessary. Our support team is available during regular business hours, and we offer premium 24/7 support packages for businesses with critical sampling needs.

Can I see a Samplify machine in action before purchasing?

Absolutely! We offer product demonstrations at our headquarters and through our network of sales representatives. We can also arrange virtual demonstrations for international clients. Contact our sales team to schedule a demonstration.

Still Have Questions?

Our team is ready to help you find the answers you need. Contact us today to speak with a Samplify representative.

Contact Us